/**
 * Styles pour le système de tickets
 * Version sécurisée et séparée
 */

/* Variables CSS */
:root {
    --tickets-primary-color: #00d4ff;
    --tickets-secondary-color: #ff6b00;
    --tickets-dark-bg: #0a0e27;
    --tickets-card-bg: rgba(26, 31, 58, 0.9);
    --tickets-text-light: #ffffff;
    --tickets-text-gray: #b8c5d6;
    --tickets-border-color: rgba(0, 212, 255, 0.3);
}

.tickets-container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 40px 20px;
}

/* Message de connexion requise */
.login-required {
    text-align: center;
    padding: 60px 20px;
    background: var(--tickets-card-bg);
    border-radius: 15px;
    border: 2px solid var(--tickets-border-color);
}

.login-required h2 {
    font-size: 28px;
    margin-bottom: 20px;
    color: var(--tickets-primary-color);
}

.login-required p {
    color: var(--tickets-text-gray);
    margin-bottom: 30px;
}

/* Tabs */
.tickets-tabs {
    display: flex;
    gap: 10px;
    margin-bottom: 30px;
    flex-wrap: wrap;
}

.tab-btn {
    padding: 12px 25px;
    background: var(--tickets-card-bg);
    border: 2px solid var(--tickets-border-color);
    border-radius: 10px;
    color: var(--tickets-text-gray);
    cursor: pointer;
    transition: all 0.3s ease;
    font-size: 15px;
}

.tab-btn:hover {
    border-color: var(--tickets-primary-color);
    color: var(--tickets-text-light);
}

.tab-btn.active {
    background: linear-gradient(135deg, rgba(0, 212, 255, 0.2), rgba(255, 107, 0, 0.2));
    border-color: var(--tickets-primary-color);
    color: var(--tickets-text-light);
}

.tab-btn .count {
    background: var(--tickets-primary-color);
    color: var(--tickets-dark-bg);
    padding: 2px 8px;
    border-radius: 10px;
    font-size: 12px;
    margin-left: 8px;
    font-weight: bold;
}

/* Liste des tickets */
.tickets-list {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.ticket-card {
    background: var(--tickets-card-bg);
    border: 2px solid var(--tickets-border-color);
    border-radius: 15px;
    padding: 20px;
    display: flex;
    align-items: center;
    gap: 20px;
    transition: all 0.3s ease;
    cursor: pointer;
}

.ticket-card:hover {
    border-color: var(--tickets-primary-color);
    transform: translateY(-2px);
}

.ticket-icon {
    font-size: 36px;
    flex-shrink: 0;
}

.ticket-info {
    flex: 1;
}

.ticket-subject {
    font-size: 18px;
    font-weight: 600;
    color: var(--tickets-text-light);
    margin-bottom: 5px;
}

.ticket-meta {
    display: flex;
    gap: 15px;
    flex-wrap: wrap;
    font-size: 13px;
    color: var(--tickets-text-gray);
}

.ticket-meta span {
    display: flex;
    align-items: center;
    gap: 5px;
}

.ticket-badges {
    display: flex;
    gap: 10px;
    align-items: center;
}

/* Badges de statut */
.status-badge, .priority-badge {
    padding: 5px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
}

.status-open { background: #2ecc71; color: #fff; }
.status-in_progress { background: #3498db; color: #fff; }
.status-waiting { background: #f39c12; color: #fff; }
.status-resolved { background: #9b59b6; color: #fff; }
.status-closed { background: #95a5a6; color: #fff; }

.priority-low { background: rgba(46, 204, 113, 0.2); color: #2ecc71; border: 1px solid #2ecc71; }
.priority-medium { background: rgba(52, 152, 219, 0.2); color: #3498db; border: 1px solid #3498db; }
.priority-high { background: rgba(243, 156, 18, 0.2); color: #f39c12; border: 1px solid #f39c12; }
.priority-urgent { background: rgba(231, 76, 60, 0.2); color: #e74c3c; border: 1px solid #e74c3c; }

/* Formulaire de création */
.create-ticket-form {
    background: var(--tickets-card-bg);
    border: 2px solid var(--tickets-border-color);
    border-radius: 15px;
    padding: 30px;
    display: none;
}

.create-ticket-form.active {
    display: block;
}

.form-title {
    font-size: 24px;
    color: var(--tickets-primary-color);
    margin-bottom: 25px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.form-group {
    margin-bottom: 20px;
}

.form-group label {
    display: block;
    margin-bottom: 8px;
    color: var(--tickets-text-light);
    font-weight: 500;
}

.form-group input,
.form-group select,
.form-group textarea {
    width: 100%;
    padding: 12px 15px;
    background: var(--tickets-dark-bg);
    border: 2px solid var(--tickets-border-color);
    border-radius: 10px;
    color: var(--tickets-text-light);
    font-size: 15px;
    transition: border-color 0.3s;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--tickets-primary-color);
}

.form-group textarea {
    min-height: 150px;
    resize: vertical;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
}

.categories-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    gap: 10px;
}

.category-option {
    padding: 15px;
    background: var(--tickets-dark-bg);
    border: 2px solid var(--tickets-border-color);
    border-radius: 10px;
    cursor: pointer;
    transition: all 0.3s;
    text-align: center;
}

.category-option:hover {
    border-color: var(--tickets-primary-color);
}

.category-option.selected {
    border-color: var(--tickets-primary-color);
    background: rgba(0, 212, 255, 0.1);
}

.category-option .icon {
    font-size: 28px;
    display: block;
    margin-bottom: 8px;
}

.category-option .name {
    color: var(--tickets-text-light);
    font-weight: 500;
}

.form-actions {
    display: flex;
    gap: 15px;
    margin-top: 25px;
}

.btn-submit {
    padding: 14px 30px;
    background: linear-gradient(135deg, var(--tickets-primary-color), var(--tickets-secondary-color));
    border: none;
    border-radius: 10px;
    color: #fff;
    font-size: 16px;
    font-weight: 600;
    cursor: pointer;
    transition: transform 0.3s, box-shadow 0.3s;
}

.btn-submit:hover {
    transform: translateY(-2px);
    box-shadow: 0 5px 20px rgba(0, 212, 255, 0.4);
}

.btn-cancel {
    padding: 14px 30px;
    background: transparent;
    border: 2px solid var(--tickets-border-color);
    border-radius: 10px;
    color: var(--tickets-text-gray);
    font-size: 16px;
    cursor: pointer;
    transition: all 0.3s;
}

.btn-cancel:hover {
    border-color: #e74c3c;
    color: #e74c3c;
}

/* Vue détaillée d'un ticket */
.ticket-detail {
    display: none;
}

.ticket-detail.active {
    display: block;
}

.ticket-detail-header {
    background: var(--tickets-card-bg);
    border: 2px solid var(--tickets-border-color);
    border-radius: 15px;
    padding: 25px;
    margin-bottom: 20px;
}

.back-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    color: var(--tickets-text-gray);
    text-decoration: none;
    margin-bottom: 15px;
    transition: color 0.3s;
    cursor: pointer;
    background: none;
    border: none;
    font-size: 14px;
}

.back-btn:hover {
    color: var(--tickets-primary-color);
}

.ticket-detail-title {
    font-size: 26px;
    color: var(--tickets-text-light);
    margin-bottom: 15px;
}

.ticket-detail-meta {
    display: flex;
    gap: 20px;
    flex-wrap: wrap;
    align-items: center;
}

/* Messages */
.messages-container {
    display: flex;
    flex-direction: column;
    gap: 15px;
    margin-bottom: 20px;
}

.message-card {
    background: var(--tickets-card-bg);
    border: 2px solid var(--tickets-border-color);
    border-radius: 15px;
    padding: 20px;
}

.message-card.staff {
    border-color: #9b59b6;
    background: linear-gradient(135deg, rgba(155, 89, 182, 0.1), var(--tickets-card-bg));
}

.message-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 12px;
}

.message-author {
    display: flex;
    align-items: center;
    gap: 10px;
}

.author-name {
    font-weight: 600;
    color: var(--tickets-text-light);
}

.author-role {
    padding: 3px 10px;
    border-radius: 15px;
    font-size: 11px;
    font-weight: 600;
}

.message-date {
    color: var(--tickets-text-gray);
    font-size: 13px;
}

.message-content {
    color: var(--tickets-text-gray);
    line-height: 1.7;
}

.message-attachments {
    margin-top: 15px;
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}

.attachment {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 15px;
    background: var(--tickets-dark-bg);
    border-radius: 8px;
    color: var(--tickets-text-gray);
    font-size: 13px;
    text-decoration: none;
    transition: color 0.3s;
}

.attachment:hover {
    color: var(--tickets-primary-color);
}

/* Formulaire de réponse */
.reply-form {
    background: var(--tickets-card-bg);
    border: 2px solid var(--tickets-border-color);
    border-radius: 15px;
    padding: 20px;
}

.reply-form textarea {
    width: 100%;
    min-height: 120px;
    padding: 15px;
    background: var(--tickets-dark-bg);
    border: 2px solid var(--tickets-border-color);
    border-radius: 10px;
    color: var(--tickets-text-light);
    resize: vertical;
    margin-bottom: 15px;
}

.reply-form textarea:focus {
    outline: none;
    border-color: var(--tickets-primary-color);
}

.reply-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.btn-close-ticket {
    padding: 10px 20px;
    background: rgba(231, 76, 60, 0.2);
    border: 2px solid #e74c3c;
    border-radius: 8px;
    color: #e74c3c;
    cursor: pointer;
    transition: all 0.3s;
}

.btn-close-ticket:hover {
    background: #e74c3c;
    color: #fff;
}

/* Empty state */
.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: var(--tickets-text-gray);
}

.empty-state .icon {
    font-size: 64px;
    margin-bottom: 20px;
    opacity: 0.5;
}

.empty-state h3 {
    font-size: 22px;
    color: var(--tickets-text-light);
    margin-bottom: 10px;
}

/* Responsive */
@media (max-width: 768px) {
    .form-row {
        grid-template-columns: 1fr;
    }

    .ticket-card {
        flex-direction: column;
        align-items: flex-start;
    }

    .ticket-badges {
        width: 100%;
        justify-content: flex-start;
    }

    .categories-grid {
        grid-template-columns: repeat(2, 1fr);
    }
}